Refund Policy

Effective date: July 1, 2026

We want you to feel confident using CheaperLLM. This policy explains when and how refunds are available, and is kept consistent with our Subscription & Billing Terms.

Prepaid Credits

Credits are a prepaid usage allotment for CheaperLLM services — not a stored-value instrument or cash equivalent. Unused, un-consumed credits may be refunded on request within 30 days of purchase, minus any credits already used and minus non-recoverable payment-processing fees where applicable.

To request a refund:

• Email support@cheaperllm.com with the subject "Refund Request."
• Include the email address on your account and the approximate purchase date.
• We will process eligible refunds to your original payment method within 5–10 business days via Stripe.

Only unused credits are eligible for refund. Credits already consumed by API requests are non-refundable. After 30 days, credits are non-refundable but do not expire — they remain in your account indefinitely.

Subscriptions

Subscriptions renew automatically each month until you cancel — see the auto-renewal disclosure in our Subscription Terms.

• You may cancel your subscription at any time from your account settings (Manage subscription → Cancel) or by emailing support@cheaperllm.com.
• Cancellation takes effect at the end of the current billing period. You retain access through the period already paid for.
• We do not issue partial-month refunds for billing periods that have already begun.
• If a charge was made in error or you cancel immediately after an unintended renewal, contact support@cheaperllm.com within 7 days and we'll consider a refund in good faith.

Promotional and Free Credits

Free or promotional credits (e.g., sign-up bonuses) have no cash value and are non-refundable.

Failed Generations & Technical Issues

If a generation fails on our side or a provider's side, credits for that unit are automatically refunded to your balance — you are not charged for failed output. If you believe you were charged for a request that failed due to a confirmed error on our end, contact us and we will credit your account after review.

Policy Violations

Credits are forfeited (no refund) if the account is terminated for a policy or Acceptable Use Policy violation.